Refund policy
Last updated: September 2, 2026
Our 30-day guarantee
Try Santa Gula risk-free. If your first order isn't the best thing in your bag, email us at hola@indulgesantagula.com within 30 days of delivery and we'll refund the full amount you paid for that order to your original payment method.
You don't need to send anything back and there are no forms. Just include your order number and, if you're willing, a line about what didn't work — we read every one.
A few details:
- The guarantee applies to your first order with Santa Gula, one refund per customer and household. If your first order was an Autoship delivery, it's covered too.
- Refunds are issued within 5 business days of your email. Your bank or card issuer may take a further 5–10 business days to show it.
- If you used a discount code or gift card, we refund what you actually paid.
Damaged, wrong, or missing items
If any order arrives damaged, with the wrong items, or with something missing, email hola@indulgesantagula.com within 7 days of delivery with your order number and a photo. We'll send a replacement or refund the affected items — your choice. This applies to every order, not just your first.
Orders after your first
Because Santa Gula Quickies are food, we can't accept returns or offer change-of-mind refunds on orders after your first one. If something is wrong with the product itself, the section above applies.
Autoship
You can skip, pause, or cancel Autoship any time from your account before your next billing date, with no fee. If a delivery went out that you meant to skip, email us within 7 days of the charge and we'll sort it out.
Orders placed elsewhere
Orders placed through Amazon, Faire, or a retail store follow that seller's refund policy. Contact them directly.
Questions
Email hola@indulgesantagula.com with your order number. Nothing in this policy limits any rights you have under applicable law.